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Frequently Asked Questions
What is Club ITC?

Club ITC is a distinctive loyalty Programme truly personifying fine fashion and fine living.
Club ITC?s privileges are manifold ? from recognition led benefits to rewards and more? Members can earn Green Points for their stays at ITC Hotels as well as their spends at Wills Lifestyle Stores through a common membership card , facilitating faster accumulation of Green Points and quicker tier upgrades. These points are redeemable for a host of rewards.
In keeping with ITC?s corporate social responsibility stance, the program also contributes towards rural development.

How do I enrol on to the Club ITC Programme?

There are 3 simple ways to become a Club ITC member.

1) Online : Log onto www.clubitc.in and submit your enrollment request online. For Guests enrolling from the website, membership kit and card will be sent post completion of either their 1st stay at participating ITC Hotels or a minimum spend of Rs.7500/- at Wills Lifestyle Stores within 1 year.
2) At ITC Hotels :You can approach a Guest Relation Executive at any participating ITC Hotel during your visit or stay. It takes only 1 stay for your membership to become active
3) At Wills Lifestyle stores : Enroll yourself while you shop at Wills Lifestyle Stores. A minimum cumulative eligible spend of Rs 7500 within a period of 12 months is required for your membership to be active

How do I earn Club ITC Green Points?

Once you have become a Club ITC member, you can start earning Club ITC Green Points on ?Eligible Spends?, each you stay at participating ITC Hotels or shop at Wills Lifestyle stores, basis your membership tier.. Club ITC Silver, Gold and Platinum members earn Green Points at the rate of 3%,4% and 5% respectively on eligible spends.


What are 'Eligible Spends'?

At Participating ITC Hotels:

`Eligible Spends' at ITC Hotels comprise of the following expenses billed to your room
? Room
? Food and Beverages
? Laundry
? Telecommunications
? Business Centre usage
? Spa and beauty Salon
? Miscellaneous ( eg. Horticulture, rides, animation charges etc)
? In room internet usage
? Purchase of ITC Hotels memorabilia at select ITC Hotels
? Purchase of ITC personal care products at select ITC Hotels
Club ITC Gold & Platinum Members can also earn Green Points for non- residential food and beverage usage at restaurants at participating hotels for a minimum spend of Rs.2000 and above, under one bill after all applicable discounts. Food & Beverage spends of less than Rs.2000 incurred during Non residential usage will not earn Green points.
Ineligible Charges include (but not limited to)
? Banquets
? Tobacco Products
? Travel House usage charges
? Tips and Paid outs
? All Taxes
? Service Charge
? Settlement of bills via Gift Vouchers and Club ITC Loyalty point redemptions
? Any other non residential expenditure by the member

At Wills Lifestyle Stores :
? All products purchased from Wills Lifestyle Stores are eligible to earn Green Points . This excludes Gift Certificates which are also being sold from the outlets.
? Green Points will be calculated on the total bill value including taxes.
? Green Points will not be allocated at the time of End of Season sale or during any other promotional activity as specified
? Purchases made using Redemption Certifcates, Gift/privilege Certificates, Store Credit Certificates and the Club ITC Instant Redemption facility are not eligible for earning of Green Points.
What should I do to earn 'Club ITC Green Points'?

While making a reservation at participating ITC Hotels, quote your membership number and present your membership card during check-in.
While shopping at Wills Lifestyle stores, present your membership card at the reception desk

What are the different levels of Club ITC memberships?

Club ITC has three levels of membership - Silver, Gold and Platinum, each of which offer unique benefits. Club ITC Silver is the first level of membership, followed by Club ITC Gold and Club ITC Platinum which is the highest tier of membership.You become a Silver member as soon as you enroll onto the programme

How do I become a Club ITC Gold and Club ITC Platinum member?

To become eligible for Club ITC Gold , a Club ITC Silver member must complete
A minimum spend of Rs 25,000 within 1 year at participating Wills Lifestyle Stores
OR
A minimum of 8 visits or 16 room nights within 1 year at participating ITC Hotels
OR
A minimum combined spend of Rs 1 lac between participating Will Lifestyle Stores and ITC Hotels within 1 year

To become eligible for Club ITC Platinum , a Club ITC Silver or Gold
member must complete

A minimum spend of Rs 50,000 within 1 year at participating Wills Lifestyle Stores
OR
A minimum of 16 visits or 30 room nights within 1 year at participating ITC Hotels
OR
A minimum combined spend of Rs 2.5 lacs between participating Will Lifestyle Stores and ITC Hotels within 1 year

Will I receive Green Points if I charge my bill to a credit card?

Yes, whether you settle your bill by cash or credit card, travel agent's voucher or charge it to your company, Club ITC Green Points will be credited to your Club ITC membership Account.

What all can I get from these Green Points?

The Green Points you earn can be redeemed for a choice of exciting rewards, which include:

? ITC Hotels Gift Certificates
? Wills Lifestyle Gift Certificates
? John Players Gift Certificates
? Kitchens of India Gift Certificates
? Travel House Gift Certificates
? Conversion of Green Points into Air Miles

You can also donate your Green Points towards ITC?s Mission Sunehra Kal initiative (a rural capacity building programme working on various social causes). For each such donation, Club ITC will contribute an equal amount of Green Points towards Mission Sunehra Kal as well.

Please click here for more details on Rewards on offer against Club ITC Green Points

What is an Instant Redemption ?

Club ITC offers its members the facility to settle their bills instantly using their accumulated Green Point balances at select ITC Hotels and all Wills Lifestyle stores. The membership card needs to be presented and swiped during the time of bill settlement to instantly use your accumulated Green Points towards your payment.
Please remember to carry your membership card to use this facility. A photo ID verification may also be carried out by our associates before processing an instant redemption as a security measure to safeguard your account

What should I do if I don't get credited with Green Points for my stay or purchase?

In case of any such discrepancy, you can get in touch with the Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 a.m. to 5 p.m) or clubitc.care@itc.in

How will I get my Online Account access ?

Once you become a Club ITC member, the password to access your online account will be communicated via your preferred communication mode ( email / SMS ) . Using the same , you can access your Online account on www.clubitc.in and view your account details.
You can also contact the Club ITC Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 a.m. to 5 p.m) or clubitc.care@itc.in.
Which are the Participating Hotels & Wills Lifestyle stores ?

Click here to see the list of Participating Hotels
Click here to see the list of Wills Lifestyle stores